Questions, answered.

We are a notary signing agency for the Austin metro. We take signing orders from title companies, lenders, law firms, and businesses; dispatch the signing to a vetted contractor notary; run an AI-assisted scan-check (reviewed by our team) on the executed package; and deliver scans + tracking + invoice through one portal.

Travis, Williamson, Hays, and select Burnet County / Highland Lakes ZIPs today. See the coverage map for the current ZIP-level network by zone. RON (remote online notary) is available statewide in TX when accepted by the lender/title company, document type, signer identity requirements, platform rules, and applicable law.

Marketplaces match you to a notary and step out. We run the full workflow: intake → dispatch → execution → scan-check QA → delivery → invoicing. One accountable workflow per signing, direct pricing (no marketplace markup), one portal for all status + docs.

Automated receipt is sent immediately. Dispatch review and notary assignment are confirmed within 30 minutes during business hours. Rush coverage is available; most same-day and after-hours signings can be accommodated.

Three ways: (1) the web intake form, (2) forward an order email to our dispatch inbox (our system reads the order details automatically, and dispatch reviews and confirms), or (3) bulk CSV upload for 5+ at once.

Yes — public lookup at /status with your order number. For full message threads and document downloads, sign in at /client/login with your email and password.

Every intake path now collects the print-copy count (1 = single, 2 = dual, 3+ = email dispatch). The notary sees the package count on their offer so they print the right number of copies. Print fee is invoiced per the rate sheet.

Yes — every order-received email includes self-serve cancel + reschedule links (HMAC-signed, no login). Title-co portal users can also do it from their order page.

Direct per-signing pricing. See the live services + pricing page and the rate sheet for printable details. No marketplace markup, no platform surcharge.

Same-day invoicing on completion. Net-15 is available for approved title-company, lender, and law-firm accounts after onboarding review; new clients may prepay or keep a card / ACH on file until terms are activated.

Yes. Recurring clients can set up monthly billing through dispatch; each monthly invoice is reviewed before it's sent.

+$50 after-hours/weekend, +$50 same-day rush (under 4 hours notice). Hospital/ALF/hospice on-site visits +$50. Travel beyond standard zones at $0.70/mile.

Every executed scanback package goes through an AI-assisted review with human verification before it ships to the title company. It reviews signatures, initials, notarial certificates, venue, witnesses, dates, corrections, and required documentation against the title co's rule profile, and an experienced notary verifies the findings before the file is marked complete.

Yes. Every client gets a custom QC profile: state-specific certificate rules, initial-every-page enforcement, seal placement, required-document checklists, witness rules, and internal compliance preferences. Your QC preferences are configured during onboarding.

Ops gets the finding; if it's fixable in-person (e.g. missing initial), the notary is dispatched back to fix before shipment. If it's a re-sign requirement, we coordinate a same-day or next-business-day re-sign. When a defect needs a client decision, ops escalates to the title company or closer before the package ships.

Submit the application at /apply. We review applications weekly. You\'ll be re-prompted via a status link in our confirmation email so you can come back anytime to add documents.

Active Texas notary commission, errors-and-omissions insurance ≥ $100,000 per claim, and a background check within the prior 12 months. NNA certification preferred but not required at intake.

When a signing comes in, we broadcast the offer to every eligible notary in zone simultaneously. For some urgent broadcasts, the first eligible notary to accept may be confirmed automatically. For standard broadcasts, accepting submits your availability for dispatch review. Direct assignments are confirmed when the selected notary accepts. There's no penalty for declining — only ghosting an accepted job hurts standing.

Per-signing pay rate is shown on every offer before you accept. After the signing is complete, scans are uploaded, and the package is approved, payment is issued by ACH according to client payment terms.

We hire experienced signing agents and trust your craft — no SnapDocs-style bundled curriculum. For newer agents, the National Notary Association\'s NSA certification program is excellent and what we look for on applications. See the Help tab in your portal for our platform-specific guide.

Ops (for QC + dispatch) and the assigned title-co user (via the portal). Notaries see only documents on their own assignments. Documents stored in capability-style URLs (random-suffix keys, not enumerable from IDs).

Order + assignment records: 7 years (per the standard real-estate retention window). Notary journal records: 10 years (Texas Gov. Code Ch. 406). Older records are soft-archived daily and remain accessible for legal-hold lookups.

Privacy + Terms pages reflect GLBA Safeguards Rule alignment as a financial-institution service provider. We do not order consumer reports on notary applicants — applicants upload an existing background-check report they have already procured, so the FCRA §604(b)(2) standalone-disclosure workflow does not apply at this time. Full controls map on the Trust + Security page.

Yes — request at /vendor-packet or email dispatch@itsofficialnotary.com. Standard packet covers COI, W-9, IC agreement, security questionnaire response.